Returns & Exchanges
OLD JOE BRAND accepts returns on unworn, unwashed items with original tags attached within 14 days of delivery. We strive to ensure every garment meets our heritage quality standards and offer a seamless process for domestic and international returns.
Request Authorization
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) number and the necessary return forms.
Pack Your Items
Securely place the items in their original packaging, ensuring all authentic labels and protective bags are included to prevent damage during transit.
Dispatch the Package
Affix the provided shipping label to your package and drop it off at an authorized carrier location, keeping a copy of your tracking receipt for reference.
Inspection and Refund
Once our workshop inspects the returned goods for quality compliance, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing