Frequently Asked Questions
Everything you need to know about Old Joe Brand's heritage and service.
What defines the quality of Old Joe Brand garments?
Our pieces are crafted using traditional Japanese manufacturing techniques, focusing on aging-friendly fabrics and hand-finished details that improve with wear.
How long does international shipping take?
Standard international orders typically arrive within 7-14 business days, though delivery times may vary based on customs processing in your specific region.
What is your return policy for online orders?
We accept returns on unworn items with original tags within 14 days of delivery. Please note that customers are responsible for return shipping costs unless the item is defective.
How do I find my correct size in Japanese sizing?
Our garments often feature a vintage-inspired fit. We provide detailed measurements for each size on the product page; we recommend comparing these to a similar item you already own.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my raw denim or indigo-dyed pieces?
We recommend minimal washing. When necessary, hand wash in cold water with a mild detergent and air dry away from direct sunlight to preserve the unique character of the dye.